f/m/d | Cambridge, MA, USA
Lipotype is a 10-year-old biotech company employing about 32 employees with its corporate headquarter in Dresden, Germany, and a US subsidiary in Cambridge, MA. We are looking to fill the position of Account Manager for its Cambridge, MA office, who can help us to meet our ambitious growth targets in the US market.
Company Information
We are an innovative lipidomics provider and deliver lipid analysis services for drug development of pharma/biotech companies, product development of cosmetics and food industry, as well as for academic researchers. Their mass spectrometry-based technology offers identification and quantification of over 4200 different lipid species. We are a spin-off company from the world-renowned Max-Planck Institute of Molecular Cell Biology and Genetics in Germany.
We operate globally with scientists and researchers from Asia, Europe, North America, and South America relying on our analyses.
Our international team of molecular biologists, biostatisticians, physicians, biochemists, mass spectrometry specialists, and bioinformatics experts has set ourselves the task of contributing to a better understanding of life and health with the help of detailed access to lipid data.
The vision of Lipotype is to lipidomics for a better life.
The Position
Description
The ideal candidate likes working with the latest Life Sciences Research and Technology as well as new therapeutic approaches in academia and industry.
Given the global nature of the business and the age of the company, the candidate must possess an entrepreneurial mind-set, be a self-starter, and can work with limited supervision.
The role grants constant and direct contact with senior level positions within our organization as well as our customers’ organizations.
Tasks and Responsibilities
• Responsible for new customer acquisition, customer care and relationship building with existing customers
• Primary contact for customers along the whole customer journey and coordination with other teams to discuss and realize customer projects
• Perform sales negotiations (e.g., quote, price, contracts)
• Responsibility of customer care and customer development for existing academia and industry customers as well as development of sustainable and successful business relationships
• After-sales activities for academia and industry customers
• Plan, execute and follow-up (virtual) sales events as well as represent the company at trade-fairs, scientific conferences, customer-directed activities and marketing events
• Analyze marketing and sales KPIs as well as market trends to identify emerging areas of focus and opportunity for improving sales productivity
• Monitor marketing and sales KPIs related to own sales responsibilities and reporting to line manager
• Develop and drive the company’s KOL relationships
• Implement marketing campaigns in cooperation with company’s Marketing team
• Documentation of all sales activities in CRM
• Support with shipment of customer samples
• Scientific and technical support to customer questions in various communication channels (email, phone, meetings)
• Provide competitor analysis
• Organization and participation in in-person customer and/or KOL-meetings, roadshows, other business development events
• Work in an interdisciplinary environment in close cooperation with company’s analytical and marketing teams
• Contribute to the company’s strategic planning by providing feedback (derived from customer interaction) about interests and requests of current & potential clients
Reporting
• CEO
• Head of Sales
Location
• The office is located at Kendall Sq in Cambridge, MA
Candidate Profile
Technical Skills
• MSc Biology, Biotechnology, or equivalent; PhD is desired, but not mandatory
• Previous work experience in biotech, pharma and/or academic research
• Experience in sales and/or customer support functions would be advantageous
Soft Skills
• Excellent Communication skills: ability to build good personal relationships with highly technical scientists
and lab managers and ability to identify customer needs in different stages of customer journey
• Creative, adaptable, capable of self-motivation and independence
• Customer oriented and customer facing attitude: the ability to build relationships based on trust, expertise and long-term commitment
• Self-starter with an entrepreneurial mind-set with a mentality to pursue targets
• Excellent Presentation skills
• Ability to work in a team
• Ability to structure and prioritize work loads
• Optimistic and persistent
• Flexible, resilient, and reliable
• Willingness to travel domestically and internationally
• Thinking and working across divisions
• Ability to work productively hybrid and in a remote office, i.e. high level of self-motivation and discipline to stay focused without direct supervision, keep digital workplace organized, proactive communication and
emotional intelligence/resilience.
• Personal commitment and ability to work under pressure
If you are interested in this position, please email your CV to career@lipotype.com
Apply now
*This job description applies equally to male, female, and diverse candidates, regardless of the wording used in the text.
Resources
1 – Job offer: Account Manager
