Full-time | Cambridge, MA, USA | Begin: as soon as possible
If you were part of a team developing the technology to support health and prevent diseases instead of treating them, would you be proud to be part of it? Lipotype is a growing biotech company, and up to this challenge. Ten years ago, we developed Lipotype Shotgun Lipidomics, a leading technology that allows for the analysis of thousands of different lipids (fat molecules) at once. Today, we are the leading lipidomics provider and deliver our lipid analysis services for pharma/biotech companies, cosmetics/dermatology industry, as well as for academic researchers.
Who are we looking for?
- MSc Biology, Biotechnology, or equivalent; PhD is desired, but not mandatory
- Previous work experience in biotech, pharma and/or academic research
- Experience in sales and/or customer support functions would be advantageous
- Excellent Communication skills: ability to build good professional relationships with highly technical scientists and lab managers and ability to identify customer needs in different stages of customer journey
- Creative, adaptable, capable of self-motivation and independence
What will you do?
- Responsible for new customer acquisition, customer care and relationship building with existing customers
- Primary contact for customers along the whole customer journey and coordination with other teams to
discuss and realize customer projects - Perform sales negotiations (e.g., quote, price, contracts)
- Responsibility of customer care and customer development for existing academia and industry customers as
well as development of sustainable and successful business relationships - After-sales activities for academia and industry customers
- Plan, execute and follow-up (virtual) sales events as well as represent the company at trade-fairs, scientific
conferences, customer-directed activities and marketing events - Analyze marketing and sales KPIs as well as market trends to identify emerging areas of focus and
opportunity for improving sales productivity - Monitor marketing and sales KPIs related to own sales responsibilities and reporting to line manager
- Develop and drive the company’s KOL relationships
- Implement marketing campaigns in cooperation with company’s Marketing team
- Documentation of all sales activities in CRM
- Support with shipment of customer samples
- Scientific and technical support to customer questions in various communication channels (email, phone,
meetings) - Provide competitor analysis
- Organization and participation in in-person customer and/or KOL-meetings, roadshows, other business
development events - Work in an interdisciplinary environment in close cooperation with company’s analytical and marketing teams
- Contribute to the company’s strategic planning by providing feedback (derived from customer interaction)
about interests and requests of current & potential clients
Why should you join us?
- Dynamic start-up atmosphere to learn, grow and thrive.
- Diverse and committed team with down-to-earth colleagues & flat hierarchies.
- Attractive salary, benefits & company pension scheme.
- Flexible working hours and hybrid working models.
If you are interested in this position, please email your CV to: mike@levassociates.com
Join our Lipotype team to realize our joint vision of lipidomics for a better life!
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